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Devolución del cliente:
Usted podrá solicitar devolver un producto adquirido en “MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. DE C.V.” siempre y cuando el empaque original del mismo se encuentre cerrado, el contenido esté completo y en perfecto estado para su venta. Empaques, manuales y accesorios deben ser originales y los sellos no deben haber sido violados.
Los gastos de envío no son reembolsables.
El plazo máximo para recibir una devolución de producto es de 15 días naturales a partir de la fecha de recepción del pedido.
Nuestra política no permite que se devuelva ningún medicamento entregado; esto se debe a razones de seguridad médica, aunado a que no se está autorizado por la Secretaria de Salud Federal a revender los medicamentos devueltos.
Si el cliente tiene algún medicamento no deseado o no utilizado, puede llevarlo a la Secretaria de Salud de su localidad a efecto de que se le dé el destino sanitario correspondiente.
Para lo cual, el cliente debe devolver el medicamente para su inspección, acompañando una evidencia fotográfica del momento de su recepción, a efecto de determinar si procede la devolución y el reembolso del mismo.
Solicitar la devolución a “MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. DE C.V.”, misma que se podrá hacer a través de:
Por correo: [email protected].
Por Teléfono: 1 888 370 2144.
Acudiendo a las oficinas de “MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. DE C.V.”, ubicadas en: Avenida Coral, número 3-A, Colonia, Centro, La Cruz de Huanacaxtle, del Municipio de Bahía de Banderas, en el Estado de Nayarit, México.
Un pedido puede ser cancelado total o parcialmente siempre y cuando no haya sido liberado en nuestro almacén, o sea si el producto solicitado por el cliente se entrega por correo postal, puede ser cancelado por el cliente siempre y cuando el producto solicitado se encuentra en nuestro almacén y por lo tanto no ha sido enviado para su entrega, pero una vez enviado el producto, ya no lo puede cancelar a pesar de que el producto se encuentre en tránsito para su entrega.
“MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. DE C.V.”, podrá cancelar un pedido si no recibe el pago correspondiente del producto, y si los datos proporcionados por el “cliente” son incorrectos o falsos.
Los pedidos que se encuentran en estado pendiente podrán ser cancelados por usted vía correo electrónico [email protected], o al teléfono 1 800 252 3594, o acudiendo a nuestras oficinas ubicadas en: Avenida Coral, número 3-A, Colonia, Centro, La Cruz de Huanacaxtle, del Municipio de Bahía de Banderas, en el Estado de Nayarit, México.
Los pedidos que se encuentren en estado validando pago o pago aplicado pero aún no hayan sido liberados en almacén, se podrán cancelar contactando a “MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. DE C.V.”.
En la Ciudad de Nayarit, a 5 de Julio de 2019
You may request to return a product purchased in “MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. DE C.V. ” If you need to, you can return a product as long as:
In order to be returned, the packaging, manuals and accessories must be original and the stamps must also not be damaged or violated. However, shipping costs are not refundable.
Under certain conditions, we can issue a refund for a product return as long as it is within 15 calendar days from the date of receipt of the order.
Any return is subject to an administrative charge according to the following criteria:
Refunds are not applicable under these circumstances:
Our cancellation policy does not allow any delivered medications to be returned due to reasons of medical safety. For this reason, we are not authorized by the Federal Health Secretary to resell returned medications.
In the event that you have some, you can take any unwanted or unused medication to the Health Secretary in your locality for proper prescription disposal.
The refund applies in the event that:
In these cases, the client must return the medication for inspection. With this in mind, you must include photographic evidence of the condition in which it was received together with the medication. With this information, we will determine if the return and reimbursement are appropriate.
Should you need to cancel, we will reimburse you for the total price of the medication along with the applicable shipping charges and the reasonable costs incurred in returning the item to us. Our cancellation policy does include refunds under certain conditions.
We will reimburse you with the credit or debit card you used to pay for your order. In the event that your card is expired before the refund is made, please call us to provide the details of your new card.
When requesting a refund, it is important to:
Additionally, you can also visit the offices of “MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. DE C.V. “. Our office is located at Coral Avenue, number 3-A, Colonia, Centro, La Cruz de Huanacaxtle, of the Municipality of Bahía de Banderas, in the State of Nayarit, Mexico.
We will send you an email with instructions that you must follow in order to to return the product. In addition, this email will include the authorization number (valid for 5 calendar days from issuance) alongside the address to send the package in accordance with our cancellation policy.
Once we receive the product, we will issue a credit note shortly after. The note will be equal to the amount paid for the product at the time you placed your order. However, you must comply with the return conditions. The refund will be minus the administrative charge for return and any discounts that were applied to your order accordingly. If you like, you can use the credit note to make another purchase or request a refund of your payment.
Should you wish to use the credit note in another purchase, you must request it from “MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. DE C.V. “:.
To use the credit note for the refund of your payment, you must request it by emailing [email protected]. We will send you the corresponding instructions by email, and request your bank account information in case of a refund. We can do either a deposit or bank transfer. Note that this process can take up to 30 business days from the receipt of your bank information.
For payments made by credit or debit cards, we’ll issue a refund or cancellation of charges to the same credit or debit card with which you made the payment. This procedure can take up to 15 business days after the refund is issued. The refund is posted whenever bank issuing your card processes it, according to their policies.
If you do not comply with these return conditions, you will be notified by email and you will have to pay the cost of the return shipping.
If the return is authorized by “MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. DE C.V. “, you must send the product correctly packed and adequately protected against damage and the freight paid to the address indicated to “MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. OF C.V. “
The insurance during the transfer, taxes, legal problems, ecological, accidents, security, theft, loss or any other aspect or procedure for the return are borne by you and are your responsibility.
Under our cancellation policy, no refunds of any kind are accepted after 15 calendar days.
If another product was sent by mistake, “MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. DE CV “, will make the collection of the wrong product and will send the one you requested free of charge as long as it is in stock. Otherwise, a credit note will be issued for the amount paid for the product and the shipping costs in force at the time you placed your order. Therefore, you can use the credit note on another purchase or to receive a refund of your payment.
To use the credit note in another purchase, you must request it from “MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. OF C.V. “
If you wish to use the credit note for the reimbursement of your payment, you must request it from “MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. OF C.V. “
An order can be canceled totally or partially if it has not yet been released by our warehouse. If it is, and if the product requested is delivered by postal mail, the customer can cancel as long as it is in our warehouse and not yet sent for delivery. Once the product is shipped, it can no longer be canceled while in transit for delivery.
“MEDICATIONS AND SPECIALTIES GOMEDS S.DE R.L. DE C.V. “. You may cancel an order if you do not receive the corresponding payment for the product, and if the data provided by the customer is incorrect or false.
Any orders in pending status can be canceled by you via email [email protected], or telephone 1 800 252 3594, or by visiting our offices located at: Coral Avenue, number 3-A, Colonia, Centro, La Cruz de Huanacaxtle, from the Municipality of Bahía de Banderas, in the State of Nayarit, Mexico.
Orders that are in the status of validating payment or payment applied but have not yet been released in storage, may be canceled by contacting “MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. OF C.V. “
If your payment was by deposit, bank transfer or any other establishment where payments are received will be issued a credit note which you can use in your next purchase or in the refund of your payment.
Should you wish to use the credit note in another purchase, you must request it from “MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. OF C.V. “
To use the credit note for the reimbursement of your payment you must request it to “MEDICAMENTOS Y ESPECIALIDADES GOMEDS S.DE R.L. DE C.V. ” We will send you by email the corresponding instructions where the information will be requested to complete the refund.
If you have any additional questions about our cancellation policy, contact us at 800-252-3594, or email us at [email protected]
For additional information, consult our Terms And Conditions.